Your questions.
Clear answers.

The first step is for a doctor responsible for certifying death (lekar mrtvozornik) to confirm the death. If you are unsure whether the person has died, call emergency medical services immediately and follow their instructions.

You can contact the Forensic Medicine Service of the Palilula Health Centre to arrange attendance. Give the exact address so they can confirm whether it is within their area.

Once death has been confirmed and the medical certificate issued, collection and funeral arrangements can be agreed. For help from Silans, call 060 164 1234.

Ask the hospital staff about the documents and the collection procedure. The healthcare institution issues the medical certificate of death; the next steps are coordinated with the responsible service.

For your first conversation with us, the deceased’s name and the hospital’s name are enough. We will check together which documents are ready and when transport can be arranged.

Notify the emergency services and follow their instructions. Suspected violent deaths, an unknown cause of death or other circumstances requiring investigation involve the competent authorities. Collection cannot be arranged without their clearance.

Silans can help with arrangements once the responsible service confirms that the requirements have been met.

Not in every situation. Serbian law sets out cases in which an autopsy is mandatory. A request from the family does not, by itself, remove that requirement.

Ask the responsible doctor or authority handling the case about the reason for the autopsy and the next steps. We cannot promise that an autopsy will be waived or specify a collection time in advance.

Yes. We are available every day, 24 hours a day, on 060 164 1234. Advice is free.

Tell us where you are, where the person died and whether a doctor has already confirmed the death. Collection, document processing and the farewell ceremony are then coordinated with the responsible services.

No. For a death outside a healthcare institution, the medical certificate is issued by the doctor responsible for certifying death; for a death in an institution, it is issued by that institution. It is used to register the death. The civil registrar issues an extract from the death register after registration.

Do not assume that one document replaces the other in every procedure. Before you visit, we will check which document is needed for the funeral arrangements.

As a rule, a death is registered with the civil registrar for the place where it occurred. The statutory notification period is three days from the death or the discovery of the body; special circumstances are subject to specific rules.

For a death in a healthcare institution, the institution is responsible for notification. Check with the registrar that registration is complete before requesting an extract.

Gather the documents you already have: the medical certificate of death or hospital documents, identification details of the deceased and of the person arranging the funeral. If there is a family grave, its details and those of the holder of the right of use are helpful.

This is a preparation checklist for our conversation, not a universal list of mandatory documents. We confirm the exact requirements according to the place of death, cemetery and type of ceremony.

Call us with the information you have. We will identify what is missing and which service you need to contact. Do not add to or alter official documents yourself.

Being unable to find a document immediately does not prevent an initial discussion. However, collection, death registration and booking must wait until the requirements for the particular case are met.

Yes. We help identify the documents needed and coordinate the steps with the responsible services. Before starting, we confirm which tasks we can undertake and whether authorisation is required.

Official documents and approvals are issued by the competent authorities; we cannot substitute for their decisions or control their processing times. Tell us at once if you are abroad so we can adapt the arrangements.

The possibility of burial is checked against the cemetery records and the right of use. The consent and documents required depend on the status of the particular grave.

JKP allocates a grave according to the deceased’s municipality of residence, at Nova Bežanija, Lešće, Zbeg or Orlovača. The responsible service confirms the available options.

The time is agreed with the cemetery service once the necessary documents are available. JKP states that burials take place every day except Sundays and the first day of a public holiday.

On the Silans website you can search published burial, cremation farewell and urn interment times by name. Confirm the final agreed time before notifying relatives.

The right to use a grave is not the same as buying land. Under JKP rules, graves are not sold; when the holder dies, the right passes to heirs through the applicable procedure.

Paying a fee alone does not confer that right. A change of holder is not recorded automatically: after probate, an application and the required evidence must be submitted.

JKP specifies a mandatory ten-year resting period. Continued use is possible afterwards if the grave is maintained and fees are paid. This does not mean that a grave is automatically removed as soon as ten years have passed.

Check outstanding fees, renewal of the right of use and any change of holder directly with the cemetery operator.

When booking, JKP requires a declaration by the closest relative or an authorised person and respect for the deceased’s wishes. Confirm the evidence needed with the service before making arrangements.

These are separate steps. Urn interment is booked separately; according to JKP, the application is made by the person who applied for cremation.

JKP options include a grave, family tomb, columbarium, rose garden and Garden of Remembrance. The choice depends on a suitable place being available and the right of use.

JKP does not release urns to families for temporary safekeeping. Transfer to another cemetery requires evidence that a place for interment has been secured.

Tell us what kind of farewell you would like: a small private gathering or a wider family ceremony, with or without a religious service. We discuss the obituary, flowers and details that matter to you.

Before confirming arrangements, we check chapel and cemetery facilities, the duration of the ceremony and the responsible services’ requirements.

The cost depends on the chosen funeral goods, transport, burial place or cremation, cemetery services and any additional choices such as flowers and obituary notices.

Ask for an itemised estimate. With Silans, we clarify what is included, what is paid to other providers and which amounts still require confirmation. The final price is confirmed for the particular funeral.

The calculator provides an indication based on your selections. Transport, availability of funeral goods, cemetery services and other circumstances can affect the final cost.

Review the items, select the relevant options and call us to check the estimate together. Using the calculator does not book a funeral or create an obligation to purchase.

According to the Serbian Pension and Disability Insurance Fund (RF PIO), the 2026 allowance is 85,686 RSD. It is payable to the person who paid the funeral expenses of a pension beneficiary, subject to eligibility and the required documents.

This is not a universal payment for every deceased person. We check the amount and eligibility according to the date and the deceased’s status.

Yes. Once eligibility and the required documents are confirmed, we immediately deduct the applicable allowance from the cost. Silans then submits the paperwork and waits for reimbursement instead of the family, under the agreed procedure.

The published RF PIO amount for 2026 is 85,686 RSD. Indicate pension beneficiary status in the calculator too; eligibility for the deduction is confirmed before the final calculation.

Keep the original invoice and proof that the funeral expenses were paid. The application is submitted to the branch that paid the pension; the documents must correctly identify the person who bore the cost.

Use the current RF PIO form. If Silans handles the process, we agree on the necessary consent and supporting documents before submission.

For the first discussion, provide the collection location, destination and whether the documents have already been issued. We check the collection requirements, necessary documents and available time.

The quotation explains the route and how transport is charged. For transport outside Belgrade, do not guess the mileage in the calculator: we will check the route together.

A mortuary passport (sprovodnica) issued by the competent Serbian diplomatic or consular mission is required. The usual documents include the deceased’s identity document, a foreign death certificate, a medical report and permission from the country of departure.

The exact list is checked for the country and route concerned. Tell Silans the country, city, deceased’s citizenship and intended burial place.

Yes. Serbia’s Ministry of Foreign Affairs states that a mortuary passport is also required to bring an urn into Serbia, together with a cremation certificate and the relevant supporting documents.

For air travel, also check the carrier’s rules. Do not travel with only a cremation certificate without checking the competent consulate’s requirements.

Timing depends on documents being issued, office hours, any additional checks, the route and the means of transport. We therefore do not give the same timeframe for every case.

We first check where the deceased is and which documents are ready. We then confirm a realistic plan. The funeral time is coordinated with the confirmed arrival.

Yes, we can hold the initial conversation and make preliminary arrangements by telephone. Choose one person to communicate with Silans so that information and decisions remain consistent.

Before each procedure, we check whether personal attendance, original documents or authorisation are required. Do not send identity documents through public comments or publish them in an obituary.

On the online obituaries page, choose the submission option, add the text and a photo you have the right to publish, and check the name, dates and funeral details.

Silans reviews every obituary before publication. Private contact details provided for coordination should not be included in the public obituary text.

Yes. We help prepare the text and photo for a printed obituary. Specify the newspaper, desired publication date and the people signing the notice.

The format, price and deadline are confirmed under the chosen publisher’s terms. Publication on the Silans website does not automatically order a newspaper notice.

For an obituary on the Silans website, send the link and corrected details to pomoc@pogrebnosilans.com, or call us.

The funeral schedule uses data published by JKP. An error in the original appointment must be checked with the cemetery service. Searching the website does not itself change a booked time.

The catalogue shows wreaths, teardrop arrangements and other floral tributes. When ordering, confirm the item, availability, the deceased’s name, cemetery and time.

Keep the ribbon message short and personal, with a clear sender’s name. Check every name and letter before production. If you are unsure what to write, we can help compose a simple farewell.

The deceased’s and family’s wishes and religious affiliation guide the farewell arrangements. Customs should not be presented as a compulsory package of goods or extra services.

Tell us what matters to you. Discuss religious questions with your priest or faith community, and check with us what can be arranged at the chosen venue.